Dear Mrs Green,
In reference to your order placed on October 28th, we regret to inform you that your order has been delayed. The delay is resultant of our delivery truck breaking down. We apologize for the inconvenience.
Your order will be delivered between 11/15 and 11/20.
The price of the product is as shown and includes CIF:
You can be sure that your shipment will arrive safely. As compensation for the delay, we have attached a €20 voucher. If you have any questions, please do not hesitate to contact us.