11 May 2016

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Question about English (US)

I'm writting a complaint letter. I ordered design at 1 May but it has not ready yet. The firm which I ordered design - overdued deadline. Is it correct to start complaint letter like this?

On 11 May 2016 I placed an order with your firm for web design to company's "Tagopen". I am writing to ask you to please make up the shortfail immediately and to ensure that such errors do not happen again.
does this sound natural?

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