Question
Updated on
14 Mar 2018
- Japanese
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English (US)
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Question about English (US)
Let's say you are a hotel receptionist, and are apologizing to a guest whose room has not been reserved because of the hotel's fault.
In that case, which word between "handled" and "processed" sounds better in the following sentence? :
"I apologize that your reservation was not handled/processed properly."
I feel like "handled" sounds rude. It sounds like the hotel was reluctant to accept the reservation, or just very lazy. On the ohter hand, "processed" sounds like an error with no intention.
Let's say you are a hotel receptionist, and are apologizing to a guest whose room has not been reserved because of the hotel's fault.
In that case, which word between "handled" and "processed" sounds better in the following sentence? :
"I apologize that your reservation was not handled/processed properly."
I feel like "handled" sounds rude. It sounds like the hotel was reluctant to accept the reservation, or just very lazy. On the ohter hand, "processed" sounds like an error with no intention.
In that case, which word between "handled" and "processed" sounds better in the following sentence? :
"I apologize that your reservation was not handled/processed properly."
I feel like "handled" sounds rude. It sounds like the hotel was reluctant to accept the reservation, or just very lazy. On the ohter hand, "processed" sounds like an error with no intention.
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14 Mar 2018
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- English (US)
I think handled is better, because it accepts some responsibility for the error. Processed is a very mechanical word, and the customer would probably feel that the hotel is not accepting responsibility.
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- English (US)
- English (US)
I think handled is better, because it accepts some responsibility for the error. Processed is a very mechanical word, and the customer would probably feel that the hotel is not accepting responsibility.
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- English (US)
I agree that handled is a better word. It sounds softer than processed
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- English (UK)
- English (US)
@Hiro73 — wow your English is excellent.
I agree that “handled” is a better choice.
When I “handle something” it means I’m taking ownership and personally taking responsibility.
When I “process something” it’s more mechanical and impersonal.
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