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28 Jun 2018

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What does (involuntary bumps) mean?

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Fortunately, the air-travel experts at thepointsguy.com made a comprehensive list of the best—and worst—U.S. airlines of 2018. The airline with the best performance was Alaska, which also came first in the website’s 2017 ranking. Hawaiian Airlines came in last.

To make the list, experts evaluated the nine largest airlines in America, as measured by the number of domestic passengers, on price (airfare, baggage, and change fees), convenience (on-time performance, the size of the airline’s route network, and cabin comfort), extras (lounges and frequent flier miles), and headaches (lost bags, customer service, involuntary bumps). Here’s the full list:

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